Position:                      Team Lead, MDS Operations

Department:                 Global Market Data Services

Division:                      ISCM, Scope International (M) Sdn. Bhd.

Job Scope/Responsibilities:

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Global Market Data Services (MDS) provides solutions for, implements and operates the firm’s market data, DMA and low latency price delivery infrastructures.  The Global MDS Operations team, a team within the Global MDS Technology & Operations organization provides global 24x7 operational support and incident management services for the firm’s referential, real-time and DMA systems.

The team currently has one open, full-time position for a Team Lead in our Kuala Lumpur office.  The role reports directly to the Global MDS Technology & Operations Manager. 

The successful applicant is expected to be proficient in service management, preferably with a technical background (UNIX, Networking or Market Data).  The successful applicant will also have experience of leading and mentoring a small, yet focused, team of service management professionals.

Operational responsibilities include:

·         Coach and develop the Kuala Lumpur based, 24x7 Market Data Services Operations Centre

·         Administer and manage personnel and shifts

·         Adhere to and develop best practices

·         Develop system, application and latency monitoring implementation and tuning

·         Develop and operate an incident escalation frame-work, taking ownership of market data incidences and managing them to conclusion.

·         First point of contact for the MDS team: building relationships with technology and business clients

To be considered for this role you will be an experienced Service Management Professional with very strong communication skills and an ability to liaise at all levels.

Reports to the Global MDS Technology & Operations Manager

Essential Skills / Experience:

Required (years):

·         3+ Unix: Solaris 2.8, LINUX RHEL

·         2+ Perl, SH, CSH and KSH

·         Working knowledge of networking concepts and appliances

Preferred (advantage):

·         RMDS / TRIARCH / TIBCO

·         Working with market data real time applications, knowledge of SFC, SSL, RFA and RSSL APIs

·         Experience with Bloomberg, Reuters Dealing 3000, EBS Dealing and Reuters Direct Feeds

·         Experience with contributions infrastructure, e.g. Arconet, Gissing, MLIP

·         Experience with complex event engines and data stores, e.g. RTCE, OneTick

·         Reuters 3000Xtra, MSW / MSU, PPP

·         OpenVMS / Windows Server

·         Rendezvous, Solace, LBM, or other middleware

·         Hawk, Net agent, Tekmon, ITRS, Tipoff

Other:

·         Degree, or equivalent preferred

·         Excellent spoken and written English

·         Excellent communicator

·         3+ years of experience in the financial services space

Only short-listed candidates will be invited for an interview.

IF INTERESTED PLEASE CONTACT: