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AIG - Business Process Specialist – Thai Requirement
Job Title: Business Process Specialist – Thai Requirement
Performs business processing transactions which require screening and encoding of data fields.
Performs non-routine analysis and independent judgment in the application of business rules.
Following up with the organization’s clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved.
Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
Maintaining records of all transactions and interactions made with customers.
Data validating and entry of customer proposal, applications and transactions into specific line of business policy processing system.
Ensure processing turnaround time for policy application/transaction processing, submission(s) tracking is adhered to.
Generation of quotations, new policies, renewals, endorsements, cancellations and claims and administration for relevant consumer lines products and according to the agreed upon Standard Operating Procedures.
Processing of payment related applications and transactions.
Review and make necessary corrections to the data entered in the system
Computer literate and a proficient user of MS Office applications, especially on MS Excel and MS PowerPoint.Must be analytical and meticulous.
Good communication skills with fluency in written and verbal English & Bahasa Malaysia & read and speak Thai language.
Ability to write basic correspondence to communicate information effectively.
Ability to handle customer service questions. Recognize customer needs and expectations, and respond positively to them. Resolve issues involving client complaints as quickly as possible.
Must be accurate, detail-oriented, and able to complete work on schedule.
Ability to document work in progress in accordance with applicable procedures
Able to work independently and as part of the team.
Please be inform that, this position required to work in Malaysia.
Our preference is for candidates to submit applications via our careers website (http://www.aig.com/why-join-aig_3171_440716.html), where you can search for job opportunities and register for job alerts.
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